| Citizen Charter |
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Introduction : This is a regulatory department which implements various statutory provisions as contained in Motor Vehicles Act, 1988 and Rules made thereunder regulating road transport, passenger and freight movement and motor vehicles management, etc. It is one of the Departments which has a very close interaction with the general public and is often in the eyes of media and the public in general. 2. The Department endeavours to strive for a harmonious relationship between the public and officials so as to serve the public better. Activities of the Department :
1. Issue and Renewal of licence :- (a) Who can get a licence :-
b) How to get a licence :-
2. Registration of Vehicles :- Fees for registration 1. M/Cycle . Rs. 60/- 2. Invalid Carriage . Rs. 20/- 3. Light Motor Vehicles . Rs. 200/- 4. Light Commercial Vehicles . Rs. 300/- 5. Medium Goods Vehicles . Rs. 400/- 6. Heavy Goods Vehicles . Rs. 600/- 7. Medium Passenger Vehicles . Rs. 400/- 8. Heavy Passenger Vehicles . Rs. 600/- 9. Imported Vehicles . Rs. 800/- 10. Imported M/Cycle . Rs. 200/- 11. Any other Vehicles . Rs. 300/- The purchase of a new vehicle is required to produce the below mentioned documents to the Registering Authority. Evidence as to the correctness of address and age.1. Electoral Roll 2. Life Insurance Policy 3. Passport 4. Pay slip issued by any office of the Central Government or State Government or local bodies 5. School Certificate 6. Birth Certificate 7. Certificated granted by registered medical practitioner not below the rank of Civil Surgeon, as to the age of applicant 8. Any other document or documents as may be prescribed by the State Government under clause (k) of Section 28 9. Proof of legal presence in India in addition to proof of residence in case of foreigners 10. Provided that where the applicant is not able to produce any of the above mention documents for sufficient reasons, the registering authority may accept any affidavit sworn by the applicant before an Executive Magistrate, for a First Class Judicial Magisterate or a Notary Public as evidence of age and address.
3. Registration Mark : An applicant can ask for a registration mark of his choice which shall be issued to him, provided it is available, on payment of fees prescribed under Rule 310 of Goa Motor Vehicles Rules, 1991. 4. Fees Structure :
R.C. Book can be either personally collected from the Registering Authority or received by post. A self addressed stamped envelope should be given alongwith papers for registration of vehicles. All transport vehicles shall be produced before the Motor Vehicle Inspectors for fitness check. Only therefore, application for issue of permit will be entertained. 5. Endorsement of Hire Purchase Agreement (HPA) : For endorsement of HPA, an applicant should make an application in Form No. 34 (Rs.5/-) in duplicate alongwith Registration Certificate and Fee of Rs. 100/-. 6. Cancellation of Hire Purchase Agreement : For cancellation of HPA, an application should be submitted in Form No. 35 (Rs.5/-) alongwith Registration Certificate and Fees of Rs. 100/-. 7. Transfer of Ownership : For transfer of ownership, application should be submitted in Form No. 30 (Rs.10/-) alongwith Registration Certificate, Insurance, Tax Clearance, Proof of Residence as mentioned above and fees comprising of half of the registration fees. 8. Renewal of Registration : A Certificate of Registration of a private vehicle is valid for a period of 15 years from the date of its initial registration. An application in Form No. 25 (Rs.10/-) for renewal should be made to the Registering Authority not more than 60 days before the date of its expiry. 9. Change of Address : For change of address, an application should be made in Form No. 33 (Rs.10/-) alongwith Registration Certificate and proof of residence and fees of Rs. 50/-. 10. Re-Registration : An application for re-registration in the State of Goa shall be made in Form No. 30 (Rs.10/-) to the concerned Registering Authority alongwith Registration Certificate, Insurance , Tax, Proof of Residence and N.O.C. in Form No. 28 (Rs.10/-) issued by the original Registering Authority of Home State. 11. NOC within Goa : An application should be made on plain paper alongwith Form No. 30 (Rs.10/-) and Registering Certificate and submitted to the original Registering Authority. 12. NOC outside Goa : An application on plain paper should be made to the Registering authority alongwith Form No. 30 (Rs.10/-), Form No. 28 (Rs.10/-), Registering Certificate in original and Xerox, Insurance Certificate, Tax, Prosecution remarks and No Theft Report from Police Department. 13. Duplicate R. C. : Application in Form No. 26 (Rs.10/-) to be made to Registering Authority upon payment of desribed fees.Incase of R.C. book is lost , an F.I.R is to be lodged to concerned Police station and report to that effect should be submitted to the Registering Authority along with Form 26 accompanied with Police report and payment of fees as follows : Motorcycle
. Rs. 30/- 14. Alteration : Prior approval of the Registering Authority should be obtained to carry out any alteration in the vehicles. A fee for alteration is Rs.50/- Vehicles should be produced before the Registering Authority after carrying out alteration. Registration Certificate should be submitted for endorsement of the alteration. 15. Temporary Registration : Temporary registration may be applied for in Form CR Temp. A (Rs.10/-). Temporary registration shall be issued on the same day. Documents such as Sale Certificate in Form No. 21 and Insurance to be submitted and the fees as follows, besides Tax :
16. Duplicate Driving Licence : Application may be made in Form LLD (Rs.10/-) alongwith recent photographs. A duplicate licence will be issued within 7 days on production of original receipt of Rs.100/-. The fee for laminated license is Rs. 200/-. 17. Conductors Licence : A person of 18 years of age who has passed Std. VIIth can apply for Conductors License in Form L. Con (Rs.5/-), provided he produces a certificate of Competence (Short Training Course) from the Transport Department. An application may be made to the Motor Vehicles Inspector who is in the office of the Licensing Authority alongwith Medical Certificate , First Aid Box Certificate, Proof of Residence Character Certificate and Fees of RS____. 18. Renewal of Conductors Licence : Application should be made in Form L. Con.R (Rs.5/-). 19. Duplicate Conductors Licence : FIR should be lodged to the nearest Police Station. Application may be made in Form CLD (Rs.5/-). Licence is issued after 10 days by depositing a fee of Rs.70/- for issue of duplicate licence. 20. International Driving License:
An application for an International Driving License shall be made in Form 4 - A to the concern Licensing Authority and shall be accompanied by following documents: - 21. Permits : For buses/Mini-buses :- (Stage Carriages) The route and time-table for grant of permit should be produced by the applicant to the Asstt. Director of Transport who is the Member Secretary (RTA). The route shall be surveyed and assessed and thereafter if found feasible, the Application is placed before R.T.A for decision to issue Permit. 22. Temporary permits : Application should be moved in Form P. Temp. A (Rs.10/-) for grant of temporary permit. The documents such as Registration Certificate, Insurance, Tax, Fitness Certificate, Passenger Tax in case of Bus/Minibus shall be produced for verification. The fee shall be Rs. 50/- per calendar month. 23. Temporary permits for trucks and P/ups : For temporary permits for trucks and P/ups, application should be made in Form P. Temp. A (Rs.10/-) alongwith Registration Certificate, Tax, Fitness Certificate, Insurance. The fee per month shall be Rs. 50/- per calendar month. 24. Regular permits : For regular permit, application should be made in Form P.G.D.C.A. (Rs.10/-). in respect of Goods Vehicles above RLW 3000 Kgs. The regular permit is issued immediately after payment of Rs. 300/-. 25. Stage Carriage Permits : Application for Stage Carriage Permits may be made in Form P. St. P.A. (Rs.10/-). The permit is issued for 5 years on payment of Rs. 300/- 26. Contract Carriage Permit for Taxi, Autorickshaws & Motor Cycles: Application should be made in Form P. Co. P.A. (Rs.10/-). The application are considered in the meeting of Regional Transport Authority. For this, no time limit has been fixed. Fee payable for Yellow/Black Taxis is Rs. 150/-, Yellow/Black Autorickshaws and Yellow/Black Motor cylces is Rs. 70/-. 27. National Permits : An application should be submitted in Form No. 48 (Rs.10/-) with a fee of Rs. 1000/-. Permits are issued on payment of Rs. 300/- being fee for issue of National Permit for 5 years. A demand draft of Rs. 500/- in favour of Director of Transport, Government of Goa and application in Form No. 46 (Rs.10/-) alongwith Demand Drafts being composite fees in favour of each of the State chosen for operation. 28. Counter-Signatures : For vehicles to be plied in Karnataka or Maharashtra, application may be made in Form P.G.D.C.A. (Rs.10/-). In case vacancy exist, a recommendation letter addressed to the Transport Commissioner of that State shall be issued. Thereafter, the applicant can contact the office of the Transport Commissioner of the concerned State for obtaining countersignature. 29. Special Permit : Special permits are issued to ply outside Goa for special tours etc. However, the vehicles should have a regular stage or contract carriage permit. Application may be made in Form P. Co. Sp. A. (Rs.10/-) alongwith Contract letter, List of passengers and Tour programme. The fee charged is Rs. 50/-. Special permit is issued on the same day. 30. Tourists Permits : Application in Form No. 45 (Rs.10/-) with a fee of Rs. 500/- may be made to the Member - Secretary, State Transport Authority, c/o. Director of Transport, Panaji. The documents such as Registration Certificate, Insurance, Fitness Certificate alongwith Form No. 46 (Rs.10/-) and Demand Draft of Rs. 500/- in favour of Director of Transport shall be submitted. Permit will be issued on payment of Rs. 150/- provided the vehicle is registered as Tourist Vehicles. 31. Tourist Taxis : Application in Form No. 45 (Rs.10/-) alongwith Form No. 46 (Rs.10/-) and a Demand Draft of Rs. 500/- in favour of Director of Transport may be made. After issue of the letter of grant of permit the vehicle should be produced before the registering Authority duly painted in accaordance with rule for getting endorsement on Registration Certificate. Documents such as Registration Certificate, Insurance, Tax, Fitness Certificate should be produced for verification. Permit will be issued on payment of fees of Rs. 150/- 32. All Goa Tourist Taxis : Application in Form P.Co. P.A. (Rs.10/-). alongwith a fee of Rs. 150/- may be made to the Member Secretary, State Transport Authority. The grant of permit shall be decided by the S.T.A. 33. All Goa Tourist Buses/Mini-Buses : Application may be made in Form P.Co.P.A. (Rs. 10/-) with a fee of Rs. 300/- to the Member Secretary, State Transport Authority. The grant of permit shall be decided by the S.T.A. 34. Private Service Vehicles : Application may be made in Form P.Pr.S.A. (Rs. 10/-) alongwith a fee of Rs. 300/- and documents such as Registration Certificate, Insurance, Tax, Fitness Certificate to Member Secretary, RTA. Permit is issued for a period of 5 years. 35. Renewal of Fitness Certificate : Application may be made in Form CFA (Rs. 10/-) to the concerned Registering Authority alongwith a fee prescribed for class of vehicles. The vehicle should be produced before the Inspector of Motor Vehicle in immaculate condition. 36. Goa State Subsidy For Replacement Of Old Passenger Buses Scheme, 2001 The Government of Goa is hereby pleased to frame a Scheme for replacement of buses older than 15 years with a view to control vehicular pollution in the State of Goa, as follows, namely :- 1. Short title and commencement :- (1) This Scheme may be called the Goa State Subsidy for replacement of lid passenger buses Scheme, 2001. (2) It shall come into force on the date of its publication in the Official Gazette. 2. Objectives :- The Scheme provides for replacement of buses older than 15 yeas with a view to curtail vehicular pollution and to provide an efficient, reliable and comfortable service to the users. 3. Scope of the Scheme :- (1) The Scheme covers the owners of buses and mini buses of model older than 15 years covered by valid regular permit and which are in operation for a continuous period of past 3 years. (2) The Scheme provides for disbursement of subsidy for purchase of new vehicle on replacement of following types of vehicles:
4. Condition of the Scheme :- (1) The beneficiary of this Scheme shall not alienate/transfer/sell the passenger buses/mini buses purchased under the Scheme to any other person for a period of 5 years from the date of availing benefit under this Scheme. (2) The old buses/mini buses registration of which shall be cancelled for available benefit under this Scheme, should be scrapped. (3) The beneficiary shall purchase bus or mini bus with not less than 6 wheels. 5. Eligibility :- The following shall be the eligibility criteria for availing benefit under this Scheme. (1) The applicant under this Scheme shall be the owner of the bus/mini bus proposed for replacement. (2) The passenger bus or mini bus owned by the applicant shall be more than 15 years old from the date of its initial registration. (3) The passenger bus or mini bus owned by the applicant shall have regular stage or contract carriage permit. (4) The passenger bus or mini bus shall be in operation for a continuous period of not less than past 3 years as a stage or a contract carriage. (5) The bus or mini bus should be owned by the applicant for past 3 years. (6) The applicant shall purchase the chassis and build the body of the bus within the state of Goa. (7) The owner of the 4 wheelers operating in urban areas and the buses which are covering short distance are also covered under this Scheme. 6. Procedure for claiming subsidy :- All the original owners of the buses/mini buses shall apply under this Scheme in Form I here to annexed, to the Director of Transport along with the following documents :- i) Original Certificate of Registration. ii) Original permit issued by the Directorate of Transport. iii) No Dues Certificate for passenger tax and motor Vehicles tax. iv) The name of the bank/financial institute from where the applicant intents to avail the loan for the purchase of the vehicle. 7. Committee for scrutiny of applications :- A committed consisting of the Director of Transport as Chairman and respective Assistant Director of Transport (Member Secretary RTA) shall scrutinize the applications received for grant of subsidy and submit a report to the State level Committee. 8. Selection of applicant for subsidy :- The applications received for grant of subsidy after scrutiny shall be placed before the State level Committee along with the scrutiny report of the Committee, for selection of beneficiary. The State level Committee shall decide on the applicants by consensus. The selection criterion in the event of large number of applications shall be the age of the bus i.e. first preference shall be given to the oldest bus inorder of seniority. 9. Constitution of State Level Committee :- The State Level Committee shall consist of the following members :- (i) Minister for Transport - Chairman (ii)Secretary Transport - Member (iii)Joint Secretary Finance - Member (iv) Representative of Bus (v) Director of Transport - Member Secretary 10. Procedure for disbursement of Subsidy :- 1. This subsidy scheme may be tied up with the Goa State Co-operative Bank Pvt. Ltd., for financial assistance, to purchase new buses/mini buses at a concessional rate of interest. 2. Subsidy sanctioned by the State level Committee shall be disbursed by the Director of Transport to the Goa State Co-operative Bank Pvt. Ltd., or any other bank or financial institution from where applicant proposes to avail loan for the purchase of the vehicle. 3. The beneficiary shall avail the subsidy granted and purchase the bus within a period of 90 days from the date of sanction. 4. The beneficiary shall submit the Director of Transport a certificate issued by the Registering Authority of cancellation of registration of the old bus/mini bus for replacement. 5. The subsidy shall be disbursed provided approval as per clause 12 is taken and/or the bus (old) registration is cancelled within 90 days of obtaining registration of new bus procured. 6. Proof of purchase of the new bus and of being built within the State of Goa shall be produced to the Director of Transport. 11. Powers and Functions of the State level Committee :- (1) The State level Committee shall decide the applications received for grant of subsidy on merit within the frame work of the scheme. (2) The Committee shall meet normally once in a month. (3) Decision and interpretation of the scheme by the committee for grant of subsidy shall be final and no appeal shall lie against its decision. 12. Procurring vehicle with prior approval :- In case the applicant wishes, he, with the prior approval of the Director of Transport, can procure new vehicle before being sanctioned the subsidy and he will be disburses subsidy, if approved, if he fulfils other criteria of the scheme for disbursal. 37. Goa State Subsidy For Yellow/Black Motor Cycles, Yellow/Black Autorickshaws & Yellow/Black Taxis Scheme 2003 The Government of Goa is pleased to frame a scheme for replacement and procurement of new Yellow/Black Motor cycles, Yellow/Black Autorickshaws and Yellow/Black Taxis in order to support this small scale self employed vulnerable section of society and to ensure that old, unsafe and polluting passenger transport vehicles are removed from the roads to protect environment and to enhance road safety. 1. Short title and commencement :- This scheme may be called the Goa State subsidy for Yellow/Black Motor cycles, Yellow/Black Autorickshaws and Yellow/Black Taxis scheme 2003. It shall come in force on the date of his publication in the Official Gazette and will be valid for a period of 5 years. 2. Objectives :- The scheme provides for socio economic support entrepreneurs in the trade of Yellow/Black Motor cycles, Yellow/Black Autorickshaws and Yellow/Black Taxis and also intends to control vehicular pollution and provide and efficient, reliable and comfortable service to the passengers. 3. Scope of the scheme :- The scheme covers the owners of the Yellow/Black Motor cycles, Yellow/Black Autorickshaws and Yellow/Black Taxis as well as those intending to enter the trade for the first time. The scheme provides for disbursement of 25% subsidy for purchase of new vehicles or for replacement of vehicles subject to the following flat rates : 1. Y/B Motor cycles 25% of the cost subject to the ceiling of Rs. 12,000/-. 2. Y/B Autorickshaws 25% of the cost subject to the ceiling of Rs. 20,000/-. 3. Y/B Taxis 25% of the cost subject to the ceiling of Rs. 80,000/-. (The cost shall include basic price of the vehicle + all taxes and insurance and any other accessories fitted on the vehicle at the time of purchase subject to the ceiling. The cost of accessories shall not exceed 5% of the basic price of the vehicle.) 4. Conditions of the scheme :- (1) The beneficiaries of the scheme shall not alienate/transfer/sell the new vehicle purchase under the scheme to any other person for a period of 5 years from the date of availing benefit under the scheme. This condition will be endorsed on the Registration Certificate of the vehicle purchased under the scheme. Incase, due to any unforeseen or legal reasons, the vehicle has to be sold/transferred, prorata subsidy (25% for 5 years) shall have to be paid to the Government before any ownership can be transferred. 2. The beneficiary of the scheme shall not change the vehicle from Yellow/Black transport vehicle to private vehicle for a period of 5 years. Incase of such conversion, the beneficiary has to pay the availed subsidy in prorata basis to the Government. 3. Incase a beneficiary is a new enterant in the trade then he/she shall obtain the permit from the concern Regional Transport Authority and register the vehicle as Yellow/Black transport passenger vehicle. 4. The beneficiary under the scheme shall not be entitled for benefits under any other scheme of the Central or State Government. Incase of applicants who have already avail benefit under any other scheme, the benefit under the scheme shall be sanctioned of the reduction the benefit received under the other scheme. The Regional Transport Authority in the State of Goa, shall be directed to consider the grant of contract carriage permit to the beneficiaries based on the sanction order issued by the Director of Transport without insisting on proof of purchase of vehicle. 5. Eligibility :- The following shall be the eligibility criteria for availing benefit under the scheme. 1. The applicant under the scheme shall be the owner of the Yellow/Black Motor cycles, Yellow/Black Autorickshaws and Yellow/Black Taxi. Incase of new enterant he/she shall possesses a valid driving licence and badge of a public service vehicle. 2. Only new vehicle shall be considered for the grant of subsidy. 3. The applicant under the scheme shall be eligible for grant of subsidy for purchase of only one vehicle. 4. The applicant shall purchase the new vehicle within the State of Goa. 6. Procedure for claiming subsidy :- The application shall be submitted to the Director of Transport, Junta House, Panaji in the prescribed form along with the following documents : (i) Invoice or Proforma Invoice from the dealer of the vehicle within the State of Goa, showing the cost price of the vehicle. (ii) Incase the applicant intents to avail the loan the name and the address of the bank in Goa from whom it is proposed to take a loan. (iv) Driving licence and badge. (v) In absence of bank loan, proof of the balance amount available. 7. Procedure for disbursement of subsidy :- 1) the Subsidy amount sanctioned shall be deposited in ICICI or any other nationalized bank under the Quantum option Account or similar account the interest accrued shall be credited to the Government treasury. 2) Incase of beneficiaries availing loan, the subsidy amount deposited in ICICI or any nationalized bank shall be remitted to the bank from which the beneficiary avail the loan with a specific purpose of payment to the dealer for purchase of the vehicle and interest remitted to the Government (Director of Transport) 3) In case the beneficiary intends to purchase the vehicle from his own savings then the subsidy amount will be directly remitted by Demand Draft to the Dealer, against the request of the beneficiary and interest amount to Director of Transport. 8. Disbursement & Authority :- (1) Advance disbursement under the Scheme will be done against Sanction as prescribed in Para 7 above. Actual payment to the vehicle will be the amount sanctioned and disbursed only. Interest will be refunded by the Bank (ICICI or any Nationalised Bank) to Director of Transport. (2) Subsidy applications shall be approved by Committee chaired by Minister (Transport) as Chairman, Director (Transport) as Member Secretary, Secretary (Transport) Member Representative of beneficiaries as appointed by Government - (one) Member, Director (Industries) - Member, One representative from the Special Employment Promotion Cell, nominated by Hon'ble Chief Minister - Member. (3) Any difficulties arising in operation of the Scheme shall be within the authority of the above Committee for redressal or removal. 9. The interpretation of the Scheme by Director of Transport and as approved by the above Committee and the decisions on the grant of subsidy shall be final and no appeal shall lie against such decisions. 38. Public Relation Officers: The below mentioned officer has been appointed as P.R.O for the department:
39. Public Grievances Redressal : The following Public Grievance Officers are available at the Offices indicated against their names with contact numbers:
On every Tuesday the Public Grievance Officer will be available in the morning session to meet the public and redress the matter. A complaint box is also available in the R.T.O. Offices for posting complaints. The following are the Officers of the Directorate of Transport:
DO’S AND DON’TS FOR THE PUBLIC : 1. Members of public are requested to contact the Officer on the Enquiry Counter for any problems. 2. Make applications in prescribed Forms as provided under the Act. For speedy disposal of applications, enclose all required documents. Forms are available in all offices, free of charge. 3. Beware of Agents/Touts. 4. Do not approach any Agents/Touts for they will misguide and extract money from you. 5. For any work in the Office directly approach the concerned clerk at the counter. 6. Do not hand over money for payment of fees or tax to any person, even a clerk in the office except the Cashier and obtain receipt of the amount paid immediately. Do not go without receipt. 7. Please check the endorsement on the driving licence, before leaving the office. 8. Please check the endorsement on R.C. book to see whether they are correct. 9. Please check your name, address on the documents such as RC, Learner's licence, conductor's licence, driving licence to see whether the spelling of your name, surname etc, are correct. Annexure 'A' may be seen for a additional information. ANNEXURE 'A'Time limits for disposal of different activities in the Transport Department of Government of Goa.
authorization inclusive of 20 days for Police Report as well as Report on Character, Antecedents<
ANNEXURE 'B' LIST OF FORMS
FOLLOW TRAFFIC RULES/SIGNS BE SAFE AND LET OTHERS BE SAFE - Always wear helmet while driving a two-wheeler. - Don't mix drinking with driving. - Avoid overspeeding and be careful while overtaking. - Please ensure that the vehicle is mechanically fit. - Get the vehicle tested for pollution standards. - Don't use mobile phone while driving a vehicle. PREVENT ACCIDENTS, REACH HOME SAFELY |
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